- Be transparent with the information we collect
We want our users to understand what information eBay collects and the value they receive in return.
We aim to explain to our users the information that we collect from them and what we plan on doing with it. Where we use techniques that gather information without your direct input, we will let our customers and users know and provide them options to limit this collection.
- Allow users to easily access and update their own data
Having accurate information about our users helps create a smooth customer experience.
We will provide mechanisms where we can to give our users access to information related to their account and other interactions with eBay. We want our customers and users to be able to easily correct that information if it is wrong or out of date.
- Be a guardian for user data and user privacy
Users trust us with their personal information and expect us to protect and use it appropriately.
We operate information privacy and information security programs that incorporate leading practices to manage personal data from collection through to destruction.
- Be accountable to our privacy commitments
We take our commitment to privacy seriously and hold ourselves to a high standard.
Our program takes into account legal requirements and our commitments to our customers to deliver a trusted experience when interacting with eBay.
- Give users meaningful choices in privacy
We know that control over personal information is important.
We give our users real and realistic choices about what information they share with us and how it is used, and provide visibility into those choices and how they can be updated.
- Limit the sharing of customer information
We limit the sharing of customer information and provide our users with visibility into circumstances where we could share outside of eBay, and choices about the extent that information is shared.
- Build and maintain safe products & services
We work hard to provide buyers and sellers a safe and trustworthy place to interact.
We have implemented a number of programs to protect everyone who uses eBay websites. With millions of transactions per day, a small number don’t go as planned. We have developed complaint and escalation processes to help resolve problems in a fair and consistent manner.
